Support Policy Announcement
Beginning with September 1, 2015, free support will only be available for 6 months after date of purchase. Buyers who purchased the theme prior to September 1 will automatically receive 6 months of free support from Sept. 1, 2015 onward but after the 6 months period additional support packs will need to be purchased.
This new policy is being implemeted by Envato and all Themeforest items must abide by it beginning with Sept. 1 2015.
For more information please refer to this official post.
Welcome to Journal Support
Before submitting a ticket, make sure you've read the Documentation in full and that your issue is not covered there.
Please check your spam folder and add firstname.lastname@example.org to your safe email list.All tickets are assigned a ticket number with which you can track its progress.
We respond to our tickets as they come but it may take up to 24h to 48h.
Technical Support Hours: 9:00 AM - 06:00 PM (Europe Time GMT+2)
Thank you for choosing Journal.